Occasionally imports may fail with obscure error messages that are not always meaningful to the user. This usually indicates an internal processing error or database related problem.
Here are a few things to try before raising a support ticket with Snowden.
- Try re-queuing the import and seeing if the error persists. Some database errors can be intermittent if related to network connectivity or record locking.
- (advanced) Check the database health and ensure that disk space, CPU and memory usage are all normal.